Return & Refund Policy
At Daisy Dane Boutique, we want you to love your boots. If something isn't right, here's how returns and refunds work.
30-day returns
You have 30 days after receiving your order to request a return.
To be eligible for a full refund, your item must be:
- Unworn and unused (trying boots on indoors on a clean surface is fine)
- In the same condition you received it, with all tags attached
- In its original packaging, including the shoe box
- Accompanied by your order number or proof of purchase
Items that don't meet all of these conditions may qualify for a partial refund (see "Partial refunds" below).
How to start a return
- Email us at support@daisydaneboutique.com with your order number and the item(s) you'd like to return.
- If your return is accepted, we'll send you instructions on how and where to send your package.
- Pack the item securely and ship it within 14 days of your return being accepted.
Items sent back without first requesting a return will not be accepted.
Return shipping costs: You are responsible for the cost of shipping your return to us. We recommend using a tracked shipping service, as we can't be responsible for returns that are lost in transit. If your item is defective, damaged or incorrect, we cover the return shipping costs.
Damaged, defective or wrong items
Please inspect your order when it arrives. If your boots are defective, damaged, or not what you ordered, contact us at support@daisydaneboutique.com as soon as possible, with your order number and photos of the issue. We'll make it right with a replacement or a full refund, including your original shipping costs. This also applies to sale items.
Non-returnable items
The following items can't be returned unless they arrive defective, damaged or incorrect:
- Items that have clearly been worn outdoors (for example, dirt, scuffs or wear on the soles)
- Sale or clearance items
- Gift cards
Not sure whether your item qualifies? Just get in touch and we'll help.
Exchanges
The fastest way to get a different size or style is to return the item you have. Once your return is accepted, place a new order for the item you want.
Refunds
Once we've received and inspected your return, we'll email you to let you know whether your refund has been approved.
If it's approved, the price of the item will be refunded in Canadian dollars (CAD) to your original payment method within 14 business days. Please note that your bank or credit card provider may need a few extra days to process it.
Partial refunds
In some cases, we may offer a partial refund instead of a full refund. This applies when a returned item:
- Is missing its original packaging, shoe box or tags
- Shows minor signs of handling or wear
- Is returned incomplete (for example, missing accessories or inserts)
The amount deducted reflects the reduced resale value of the item. We'll always tell you the refund amount by email before it's processed. Partial refunds never apply to items that arrive defective, damaged or incorrect.
Original shipping costs and return shipping costs are non-refundable, unless your item was defective, damaged or incorrect.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@daisydaneboutique.com.
Your rights under Canadian law
This policy does not limit or replace any rights you may have under the consumer protection laws of your province or territory. That includes, for example, the right to cancel an order that is not delivered within the time required by law.
Contact information
Store name: Daisy Dane Boutique
Company name: HMU Commerce
Company address: Middeleeuwen 24, Dalfsen, Overijssel, 7722 ZB, Netherlands
Dutch Chamber of Commerce (KvK) number: 42132513
Returns warehouse: 1940 118 St SW, Edmonton, AB T6W 2E4, Canada
Phone: +1 782 822 4886
Email: support@daisydaneboutique.com
Customer service hours (Eastern Time, ET):
Monday to Friday | 09:00 – 17:00
Weekends | 11:00 – 16:00
We aim to respond to all inquiries within 24 hours.