Shipping Policy
At Daisy Dane Boutique, we ship our boots to customers across Canada. Below you'll find everything you need to know about processing, delivery times, import charges and what to do if something goes wrong.
1. Where we ship
We ship to all provinces and territories in Canada. Delivery to remote or rural areas, including parts of the Northwest Territories, Nunavut and Yukon, may take longer than the estimated times below.
2. Shipping costs
We offer free standard shipping on all orders, with no minimum purchase. Import charges are not included (see section 6).
3. Processing time
Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and Canadian statutory holidays. Orders placed before 6:00 PM Eastern Time (ET) on a business day start processing that same day.
During busy periods, such as sales and holidays, processing may take a little longer. If your order is delayed, we'll let you know by email.
4. Estimated delivery times
- Processing time: 2–3 business days
- Transit time: 4–9 business days
- Total estimated delivery time: 6–12 business days
- Order cut-off time: 6:00 PM ET
These are estimates. Delivery can occasionally be delayed by carrier issues, customs processing or severe weather.
5. Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package.
6. Taxes, duties and import fees
Prices are shown in Canadian dollars (CAD). Our orders are shipped to Canada from our international fulfillment partners on a DAP basis (Delivered at Place, formerly known as DDU – Delivered Duty Unpaid). This means our prices and shipping costs do not include import charges, and your order may be subject to these charges when it arrives in Canada, such as:
- GST/HST, and PST where applicable
- Customs duties
- Brokerage or handling fees charged by the carrier
These import charges are the customer's responsibility. They are set by the Canada Border Services Agency (CBSA) and the carrier, not by us. The carrier will contact you to collect payment before or at delivery.
If you refuse to pay import charges and the package is returned to us, we will refund the price of your items minus any return shipping and fees charged to us by the carrier.
7. Shipping restrictions
We do not ship to PO boxes or parcel lockers. Please provide a full street address to make sure your order can be delivered.
8. Incorrect address or failed delivery
Please double-check your shipping address before placing your order. If your address has changed or contains an error, contact us at support@daisydaneboutique.com as soon as possible. We can update it as long as your order hasn't shipped yet.
If a package can't be delivered because of an incorrect or incomplete address, or because it wasn't collected from the carrier, it may be returned to us. We'll contact you to arrange a new shipment, which may involve an additional shipping cost. If a delivery fails because of a mistake on our end or the carrier's, we'll reship your order free of charge. Packages refused at delivery because of unpaid import charges are handled as described in section 6.
9. Late, lost or damaged packages
If your order hasn't arrived within the estimated delivery time, please email us at support@daisydaneboutique.com with your order number. We'll look into it with the carrier right away.
If your package is confirmed lost in transit, we'll send you a replacement or give you a full refund, at your choice.
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the package and item. We'll arrange a replacement or a full refund, as described in our Return & Refund Policy.
This policy does not limit any rights you may have under the consumer protection laws of your province or territory, including the right to cancel an order that is not delivered within the time required by law.
10. Changes to this policy
We may update this Shipping Policy from time to time. The latest version will always be available on this page.
Last updated: September 30, 2026
11. Contact information
Store name: Daisy Dane Boutique
Company name: HMU Commerce
Company address: Middeleeuwen 24, Dalfsen, Overijssel, 7722 ZB, Netherlands
Warehouse address: 1940 118 St SW, Edmonton, AB T6W 2E4, Canada
Dutch Chamber of Commerce (KvK) number: 42132513
Phone: +1 782 822 4886
Email: support@daisydaneboutique.com
Customer service hours (Eastern Time, ET):
Monday to Friday | 09:00 – 17:00
Weekends | 11:00 – 16:00
We aim to respond to your inquiries within 24 hours.